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OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
151 ratings and 92 comments received in the last 90 days.
17 September 2025
I was very satisfied with my experience. As this was my first BMW I found the 45 minute
15 September 2025
Little tip Key ring used on my new car was a listers but not a true match to my beautiful car genuine bmw one would have made be smile more . Car could have been buffed as water marks but maybe short notice to collect .
12 September 2025
Felt like a valued customer. Was kept informed on delivery dates.
11 September 2025
Fantastic service throughout
10 September 2025
Cannot fault the service I received
10 September 2025
Emily is fantastic, she is a credit to your company and a great ambassador for the BMW name. Tom who demonstrated the car to me when I collected it was courteous polite and knowledgeable again a great credit to the company
09 September 2025
Very no extremely satisfied
09 September 2025
Emily was so helpful, kind and friendly. We would definitely recommend her to our family and friends. Her manager took the time to come chat with us. A very positive experience.
08 September 2025
Seamless buying of a new BMW. Efficient, friendly staff with great product knowledge
21 September 2025
Great service as always, happy with costs and service given. Easy with collection and delivery service
20 September 2025
Pleasant team, helpful and informative
20 September 2025
Keeping us informed on the time scale
20 September 2025
Really great attentive service from walking in the door through to completion of works required. Everyone was so helpful we spoke with.
19 September 2025
I had a 'wait' appointment which was done on time with a video assessment of the car. They carried out everything as requested and the staff (Haley) were very attentive to ensure things ran smoothly. Expert feedback when requested
17 September 2025
Nice people, honest and polite.
16 September 2025
Staff very friendly and accommodating. Felt really welcome at the garage - very personal and down to earth environment but professional at all times. You don't find this anymore at main dealers.
15 September 2025
Jordan in parts and Finley who served me gave really good customer service
13 September 2025
They were professional, knowledgeable and courteous
10 September 2025
Very good but a little expensive for me.
19 September 2025
Collection process was haphazard. No information provided on our request for BMW insurance. We subsequently arranged our own to make sure. Wrong rubber mats provided with vehicle and no conformity documents.